Frequently Ask Questions
Who is behind Jonnywow?
Jonnywow is run by Jon Berntsen, a designer and hand letterer based in San Diego, California. Learn more about Jonnywow here.
Where are your products made?
Jonnywow collaborates with local print-shops and manufacturers across the US. The only exception are enamel pins, which are produced in China.
The item I want is out of stock, when will it be back?
Depending on the item, it could take a few days (or weeks) to get restocked.
What is your refund policy?
Aww, bummer man. Unopened merchandise can be returned for a full refund within 30 days of purchase. Opened merchandise is not eligible for refund. For international orders, the buyer is responsible for return postage. Send an email at email@example.com if you need to arrange a return.
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your purchase.
*Please note that small items such as stickers and patches will not have tracking codes as they are sent via USPS.
You can also track the status of your order under the "Order History" section once you’ve created an account on the website.
What types of payment do you accept?
Jonnywow accepts debit and most credit cards, as well as Paypal, Apple Pay, Shop Pay, Amazon Pay, and Google Pay.
When will my order ship?
Since Jonnywow is a one-man shop, I try to ship as soon as possible. Please allow up to 3 business days for shipping. All products are shipped from San Diego, California.
Do you ship internationally?
Yes. Unless you’re on a different planet. I can’t ship there. All orders are shipped via USPS First Class International. There is no tracking for this tier of international shipping with the exception of Canada. International customers will be responsible for paying any customs fees or duties charged upon import.
How quickly will my item arrive?
If you are in the US, expect your product to arrive 3–5 business days after shipment. For international orders, Please allow up to 48 hours for your package to be integrated into the US postal system, and at least 2–3 weeks for delivery.
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